No refund only exchange and Return conditions apply blow:
- If the issue is from our side (wrong/damaged item), we will cover return shipping.
- Otherwise, the customer is responsible for return shipping costs.
Exchange Policy (MedMeds)
At MedMeds, we only offer product exchanges to ensure product quality and customer satisfaction. Please read the policy below carefully.
Order Cancellation
- Orders can be cancelled only before they are shipped.
- Once shipped, cancellation requests will be treated as an exchange request (if eligible).
Exchange Eligibility
- Products can be exchanged only if they are:
- Damaged
- Defective
- Wrong item delivered
- Customers must report the issue within 48 hours of delivery.
- An unboxing video is mandatory for verification.
Exchange Conditions
- The product must be unused (except in case of defect/damage verification).
- Original packaging, labels, and invoice must be intact.
- Requests without valid proof may be rejected.
Exchange Process
- Once the issue is verified, a replacement product will be sent.
- Exchange approval is subject to inspection and confirmation by MedMeds.
Non-Exchange Cases
Exchanges will not be accepted if:
- The product is used or opened without defect
- Request is made after 48-hour reporting window
- Original packaging or invoice is missing
- No valid proof is provided
Delivery Issues
- If an order is marked delivered but not received, report within 3 days.
- We will investigate with the courier partner before resolution.
Final Note
MedMeds reserves the right to approve or reject any exchange request after evaluation.
Contact Support
For exchange requests, please contact our customer support team through the details provided on our website.